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Here you can find the answers to frequently asked questions. If you have any further questions, please feel free to contact us directly.

4Frames Team

General

What are the advantages of sinter printing compared to FDM printing?

You can find a precise comparison of the two printing techniques here. The advantages of sintered printing are only visual. In terms of functionality and stability, both technologies are equivalent.

What happens if a component is broken or lost?

If the component is damaged or lost through no fault of yourself, I will replace it free of charge.

Are there any accessories for my bike?

If your bike model is not yet to be found on this homepage, we currently do not offer any accessories for it. If you have a development request, please contact us. We are constantly developing new products for various bikes. Follow us on Instagram or Facebook to stay up to date.

Ordering

How long does delivery and shipping take?

The order is ready for shipment within 12 working days, depending on the order volume. The shipping time depends on the destination country.

Since we manufacture each product individually only for you, we can unfortunately not guarantee a faster delivery. However, your product will usually leave our shipping department sooner.

If you need a product urgently at short notice, please contact us and we will see if your order can be shipped earlier.

What is the status of my order?

After completing the order, you will receive an order confirmation by email. As soon as the order has been printed and is being shipped, you will receive a shipping confirmation including a tracking number by email.

What payment methods are available?

A variety of digital payment methods can be selected in the checkout on the homepage.

Can I cancel the order if I don't want the product?

Yes. If you do not like the product or if it was ordered in a configuration that does not fit, you can send it back and you will be reimbursed the purchase price (minus shipping costs).

In which countries is shipping possible?

Shipping is possible to all countries.

AeroEnergised

Does the control unit for the circuit fit into the AeroEnergised?

In a nutshell: yes. When developing the box, we focused on full compatibility. A corresponding recording is provided. The control unit can be attached with a Velcro strip. Excluded here is the AeroEnergised SLX, because the control unit is built into the frame.

How does the lid system of the box behave on uneven ground (gravel, cobblestones, railway sleepers, etc.)?

The two lids are held in place with a magnet each when closed. In addition, the lids are designed in such a way that they stop in any position by means of frictional force. The lids are stable and completely silent.

Why should I buy the AeroEnergised if my Speedmax CF / SLX already has a standard bento box included?

In conversations with athletes who own the Speedmax CF / SLX, we have repeatedly been given 4 points that disturb the athletes on the original bento box:

Air resistance:

Many athletes glue the rubber slot of the original box with fabric tape during the competition in order to avoid aerodynamic disadvantages. This is completely eliminated with us due to a well thought-out lid system

Access to food:

The standard bento box consists of a rubber cover with a slot for filling and removing food, which is why many athletes repeatedly had problems getting to them quickly and efficiently during competitions. We are now relying on a lid solution.

Box size: (Except Aero Energized SLX)

The standard bento box is quite short, which makes it quite inconvenient to fill and remove properly while driving. We were able to improve this by extending our box.

What to do with the rubbish:

Our box has a trash can in which you can simply put the packaging waste into the box from the back.

How is AeroEnergised attached?

Aero Energized is attached to the existing screw holes in the standard catering box.

AeroHydrated

Can I clean the system in the dishwasher?

The entire system can be washed in the dishwasher up to 30 ° C.

How do I place the hydration bladder inside the container without it creasing?

The bottom of the container can be unscrewed. This gives you good access to the inside and allows you to position the bladder optimally.

How do I clean the Aero Hydrated bladder?

The bladder can be easily removed and cleaned separately. To do this, it can be worked on from the inside with a brush or a cleaning tablet inserted.

What happens if a component is broken or lost?

If the component is damaged or lost through no fault of yourself, I will replace it free of charge.

Can the AeroHydrated also be installed in a cockpit or bike from another manufacturer?

The AeroHydrated can only be installed in the bikes that are available in the selection menu on the homepage.

AeroToolbox

Does something rattle or clack while driving?

No ! The product behaves absolutely noiselessly in every situation.

Does the lid also hold on cobblestones or railway sleepers?

The lid holds securely and stably in its position. In addition to the magnets, the Elite Crono bottle secures the lid.

How is the AeroToolbox attached?

The AeroToolbox is attached to the existing threads in the frame with two or three screws (not included).

Which surface should I choose for my AeroToolbox?

It's a matter of taste. The aerodynamic benefit of the depressions is only marginal. So you should choose the look that you like better.

What does the index S, M, L etc. describe?

The index does not refer to the volume of the toolbox but to the size of the frame.

Does a ToolBox fit a different size for an L-frame?

No. The toolboxes only fit into the frame for which they were designed.

AeroDynamic

Which surface should I choose for the AeroDynamic?

It's a matter of taste. An aerodynamic use of the depressions is only marginal, if at all. So you should choose the look that you like better.

Does a product for an L-frame fit into a different frame size?

No. The boxes only fit into the frame for which they were designed

Is there a larger AeroDynamic with more storage space?

No, unfortunately not.

What does the index S, M, L etc. describe?

The index does not refer to the volume of the toolbox but to the size of the frame.

Why is the AeroDynamic so small?

When developing the AeroDynamic, the focus was on optimizing the aerodynamics and not on expanding the storage space. This is why the box is as small as possible in order to prevent the opposing air turbulence that occurs during pedaling and thus improve the aerodynamics.

Does the box for the Speedmax CF SLX (AeroDynamic) also fit into the Speedmax CF (AeroToolbox) and vice versa?

No. The toolboxes AeroToolbox and AeroDynamic have been individually adapted to the bikes.

Our Products

AeroDynamic

AeroDynamic

from 
119
,00
AeroEnergised

AeroEnergised

from 
119
,00
AeroHydrated

AeroHydrated

from 
139
,00
AeroRear

AeroRear

from 
119
,00
AeroToolbox

AeroToolbox

from 
119
,00
SP Mount

SP Mount

from 
34
,00

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